Frequently Asked Questions

Where is your training facility located?

We are located at 841 Prudential Dr. Suite #1415 Jacksonville Florida 32207, 14th Floor in the One Call Building. Please call 904-247-4277 for directions.

How can I contact you if I have questions about your classes?

You can call us anytime at 904-247-4CPR, or shoot us an email at Many questions can be answered here on our website.

Are your classes official American Heart Association® courses?

Yes, Advanced Cardiac Training provides American Heart Association® training in CPR, First Aid and Emergency Cardiac Care. We have classes for all levels — from doctors, nurses and other heathcare professionals to workplace professionals and families.

Can you hold a class at my place of business?

Yes. Our experienced staff will bring any of our classes (equipment and all) to your facility. Skill checks for online courses can also be performed at your facility. Please call or email us at for more information.

What type of CPR training is right for me?

BLS for Healthcare Providers is the class required for most doctors, physician assistants, nurses, nursing assistants, medical assistants, dentists, dental hygienists, fire fighters, emergency medical technicians and respiratory therapists (as well as students in medical-related professions). Heartsaver® classes are designed for people who need CPR training outside the health care setting. These include teachers, trainers, plumbers, electricians and child care professionals. Family and Friends classes are for moms, dads, foster parents, people getting ready to adopt, babysitters, nannies, boy scouts, girl scouts and others.

Who teaches your CPR, ACLS and PALS classes?

All of our instructors are American Heart Association® qualified with years of emergency medical experience. Most of our instructors are also firefighters and paramedics who perform CPR and take care of emergency cardiac patients on a regular basis.

Will I get hands-on experience during the class?

Yes. Every student will have the opportunity to practice CPR on a realistic manikin in a stress-free environment. We will help you perform CPR and treat cardiac patients the right way and make sure you leave feeling comfortable that you can perform in an emergency. We are not drill instructors.

Do I need a book?

The American Heart Association requires that students have access to a student manual before, during, and after class. If you do not have access to a book through your employer, school, or otherwise, we have provided the links below to purchase a copy in paperback or ebook form. Advanced Cardiac Training provides books for use during all of our classes. Students who have purchased a live/in-person Heartsaver CPR/AED or CPR/AED/FA class will be provided a book. This book is included in the cost of the class and does not require further purchase.

Please visit for purchase. Simply use the Courses drop-down menu to find the student workbook you are looking for.

What if I need to reschedule my class?

Students can reschedule at any time prior to their scheduled class at no charge. Students who miss their scheduled class will be considered a no-show and will be assessed a $25 rescheduling fee. You can request a reschedule by calling 904-247-4277 or emailing

What if I need to cancel my class?

Refund requests can be made in writing by emailing

Refund requests must be made within 48 hours of registration. Requests made subsequently will be assessed a cancellation fee equal to 50% of the course registration fee. No refunds are issued for cancellations made the day before or the day of a scheduled class.
There are no refunds for students who are absent, late (by more than 15 minutes), or otherwise, fail to complete a scheduled class (following AHA®️️-approved remediation, if applicable). In keeping with AHA®️️ guidelines, students who arrive more than 15 minutes late will not be admitted to class. Late students may reschedule their classes at no charge.

Class cancellations that do not meet our refund policies may be rescheduled. Please see “What if I need to reschedule my class?”, for specifics.

How soon will I receive my card?

Typically you will receive an email with the link to claim your ecard within 24-48 hours after successfully completing your certification. The email will come from and may go to your spam folder. If you are having issues claiming your ecard please use the link below for step-by-step instructions, or call our office during business hours at 904-247-4277(4CPR). You may also text the word “eCard” to the number 51736. A text will be sent back with the link to claim your eCard.

Access/Claim Your card: